juliet: (Default)
Send email to TMobile re billing. (By the by, my preferred method of contact is stated RIGHT THERE as being email, but no matter.)

Receive phone call from TMobile 5 min later. Hello, this is about your email. Great. Can you please give me your password? No, because I'm not prepared to give out my password to someone who calls me claiming to be from TMobile, because hey, how do I know who you are?

This does not fit the script. We go through various versions of "but we have to go through security before talking about your account" and "yes I am from TMobile, it's about your email", before I finally say "look, can you just email me about it? thanks".

FAIL. Now, can I be arsed with emailing them to complain about their poor security procedures?

I might have phoned them back, but it was an 0845 number & the whole point of the complaint was that they're charging me outside of my plan for 0845 numbers.))

July 2017

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